Civilized Service - Training for Hospitality Professionals

Whether you are a front desk clerk at a 4-star hotel, a dishwasher at the local coffee shop, a taxicab driver, or the manager of a resort spa, customers as well as your employers expect you to present yourself in a professional courteous way and they expect a high level of service. Successful service providers understand that there is a significant difference between "providing service" and "being hospitable". In response to increasing demand from the tourism industry and by consumers, Canada's Civility in the Workplace Experts at The Civility Group Inc. are pleased to offer CIVILIZED SERVICE - a train the trainer curriculum kit for manager, owners, human resource professionals and others in the food and beverage service industry.

Click here to see the contents and sample materials included in the CIVILIZED SERVICE trainer's kit. The Civility Group also offers training sessions and workshops if you would prefer to have someone come to your site to do training. Training topics include:

• Professionalism
• Essential Service Techniques
• Telephone and Email Etiquette
• Priorities and Productivity
• Persuasive Writing for Sales Professionals
• Food and Beverage Product Knowledge Seminars
• Dining Around the World- Culture and Food
• Fostering Productive Teams
• Managing Diversity in the Workplace
• Also available....workshops on any of the topics covered in the Civilized Service curriculum.