Business and Corporate Workshops
LEADERSHIP AND CHANGE MANAGEMENT
1. Changing Gracefully
With demographic shifts, technological advances, downsizing, mergers, and increasing diversity in the workplace, change is inevitable! People of varying culture, age, experience and motivation are coming and going. Collaboration and interpersonal relationships are keys to productivity but managing this constant change can be challenging at best. How do individuals and companies adapt to change gracefully? This interactive and practical session provides the tools to help embrace, recover, rebound and learn from change.
2. Best Practices for Maximizing Collaborative Learning
When progress and ultimately success depend on the cooperative efforts of individuals, any number of complications can arise. Regardless of the duration of collaborative relationships, learning and productivity increase when group dynamics, goal synthesis and change management are considered. Re-aligning commitment and capabilities while considering individual communication and learning styles in ever-changing circumstances is essential. In this interactive and enlightening session Canada’s etiquette ladies offer new perspective for best practices in maximizing collaborative learning.
3. “Mastering Mentorship”- Leadership Strategies for Business Professionals
Current demographic shifts suggest a growing demand for legacy training and life-long learning. More than ever, leaders are expected to be able to pass their knowledge and expertise on. Becoming a mentor, be it by choice, designation or assignment- is both a tremendous compliment and a great deal of responsibility. The Civility Group Inc. presents an inspirational leadership session that focuses on the skills necessary to “make your experience someone else’s education”.
4. Sales and Revenue Strategies for Service Professionals
This practical, motivational session examines productivity, incentive, goal setting, and service strategies for professionals. Canada’s etiquette experts provide insight as to how individual confidence, team-oriented behaviors and overall “sales culture” can encourage an attitude of salesmanship and constant awareness of the bottom line. Front line workers, reception staff, management or administrative personnel in hospitality, tourism, retail or any sales related profession would all benefit from this seminar. There is also practical applicability for entry level and/or middle/upper management professionals, anyone changing careers or those returning to work after a long hiatus from the industry.
COMMUNICATION SKILLS
1. Tied up in Knots
Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today’s workplace. Tight timelines, competition and the struggle to find balance leave no place for negativity, interpersonal conflict or a lack of clarity. This session focuses on behavioral skills and provides solutions for common communication issues in the workplace.
2. Communicating Confidence and Competence
Can you imagine how much simpler life would be if everyone said exactly what needed to be said when it needed to be said? Whether verbal, nonverbal or in print, our communications send an impression. Canada’s etiquette ladies speak with humor and insight about communicating with clarity and polish, the role of grammar, the nuances of modern technological etiquette, listening skills, non-verbal messages and how to talk to anyone, anytime, anywhere!
3. High Impact Business Writing
This practical business writing session focuses on modern guidelines for professional writing. Today’s reader expects clarity and conciseness. If you want to learn how to ensure your business letters, emails, memos and reports are read, you need to write for impact. Canada’s etiquette experts show you how in this informative session. Anyone in a position that requires they write for business or anyone with supervisory responsibilities who is required to manage the work of others through written communications would benefit from this session.
4. Resolving Conflict with Confidence and Courtesy
One of the unfortunate facts of life is that occasionally people disagree. Whether a dispute happens over something absurd or something serious, a great many problems arise when things escalate into conflict. Resolution is not about being right! Learn the 10 steps to conflict resolution by adapting sensible solutions to seemingly impossible challenges. Mutually encouraging results can be met and conflict resolved when goals are developed to find common ground everyone can be comfortable with. Join The Civility Group Inc. and learn how to resolve conflicts with confidence and courtesy.
5. Taming Technology – New 2007
Is your inbox out of control? Is email taking over your work life? Etiquette and Communication Expert Lew Bayer will share tips and techniques to manage their electronic communications including: writing concise emails that meet the demands of today’s business environment and save time, managing the growing number of emails you receive every day, and organizing your mailboxes to increase productivity. Join us to discover: do's for electronic communication that saves time, secrets for organizing your inbox, identifying time-wasters and eliminating them, how to get more done with less stress. Program Benefits: in this 60-minute program you will learn strategies for saving time, managing, and organizing your email. Program Highlights: practical steps for cleaning and organizing your inbox, three essential habits for managing and staying on top of the large in-flow of emails we get each day, tips for communicating concisely and with clarity with email
CORPORATE COURTESIES and DINING ETIQUETTE
1. Corporate Courtesies
Whether you’re picking a client up from the airport, hosting a company golf tournament or entertaining suppliers at a sporting event, you are expected to present a polished and professional image of yourself and your company. This means knowing what is appropriate dress, what food or beverage to provide, how to make guests comfortable and what the guidelines are for mixing business and pleasure in any situation. Attention to the details and surpassing clients’ expectations is key to creating a memorable positive impression.
2. How to Avoid Being A Cocktail Weenie - Mixing Business and Pleasure
After this entertaining and practical keynote by Canada’s etiquette ladies, you’ll understand why the executive standing by the shrimp tree might leave having satisfied their appetite but they’ll have missed out on meeting key clients. If you have ever been fearful about walking into a room full of strangers but want to learn how to make the most of every schmoozing situation, this humorous and experiential session is for you.
3. Corporate Dining and Entertaining for Business – Shaken not Stirred!
Think how much more business you could accomplish if you weren’t worried about which fork to use. Polished dining and corporate entertaining skills contribute to an overall image of competence and confidence. During this very entertaining and informative session which is presented over a meal, attendees learn the basics of business dining, how to present themselves competently in social situations and how to effectively mix business and pleasure. Anyone who meets or entertains for business would benefit from this presentation.
PERSONAL AND PROFESSIONAL DEVELOPMENT
1. Attaining Optimal Confidence: Achieving Maximum Potential
IMAGINE… walking into a room full of strangers and not feeling self-conscious, staying calm and collected when the unexpected arises or being the professional you have always envisioned. How much could you accomplish if you no longer worried about the “what ifs?”? Imagine knowing for certain that you could tackle any challenge that came your way? Achieving optimum personal productivity is all about confidence. With a shift in perspective, willingness to change and a great deal of effort, anyone can become more self-assured.
2. The Integrity Project: Personal Character Development
Life is stressful. With the seemingly insurmountable demands of juggling our personal and professional lives most of us are stretched to the maximum and functioning at a minimum level of fulfillment. To achieve a balance and live a rewarding, healthy life it is increasingly important to assess and redefine our personal character. What motivates you, how you set limits, what hinders your professional development or defines your interpersonal successes are all aspects of personal character development. Self-assessment and introspection can help us find balance and learn to maintain our integrity while reaching out potential.
This session will help you to focus on what self-respect and being polite to yourself means to individual professionals in achieving their personal goals. Learn how to make a lasting first impression by practicing the basics of business etiquette and consistently portray confidence and competence through your attitude and actions.
3. Professional Business Dress and Decorum – Suited for Success
First impressions do matter and there’s a lot more to professionalism than an expensive suit. Success in modern business is determined by a combination of confidence, competence, attitude, demeanor, and communication, all of which are enhanced by a polished executive image. Canada’s etiquette ladies give tips on how to leave a lasting impression and consistently present yourself competently and confidently by paying attention to guidelines for appropriate dress, choosing powerful colors, making the most of accessories and much more.
4. Priorities and Productivity – New 2007
IMAGINE…leaving work at the end of the day and actually leaving your work there. Or, waking up in the morning and feeling confident that you can accomplish everything you need to and more. Wouldn’t it be great to stay calm and collected when the unexpected arises because you know for certain you can handle any challenge that comes your way? Achieving optimum personal productivity is all about managing your priorities, making effective decisions and staying organized. With a shift in perspective, willingness to change and some effort, anyone can maximize their personal productivity.
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